Return and Refund Policy

 

Last updated: July 24 2026

We want you to be genuinely pleased with what arrives. If a piece isn't right, you're welcome to return it under the conditions set out below.

Return Time Frame

Returns are accepted within 30 days of receiving your item.

To qualify for a return:

  • Pieces must be unworn, unused, and in the condition they arrived in
  • All original packaging and tags must still be attached

Your Consumer Rights

Nothing in this policy restricts any rights or remedies available to you under applicable Canadian federal and provincial consumer protection laws. If a product is defective, damaged, or not as described, you are entitled to a replacement or a full refund at no cost to you.

Those rights stand on their own and sit alongside our voluntary 30-day change-of-mind policy.

Return Instructions

Starting a return takes four steps:

  1. Contact our customer support team within 30 days of delivery at support@linlinda.com
  2. Include your order number and the reason for your return
  3. Wait for your return to be approved and for further instructions
  4. Package your item securely and follow the return steps provided

Parcels sent back without approval in advance may not be accepted.

Order Fulfillment & Return Location

Linlinda is a UK-based business located in Bolton. However, our products are fulfilled and shipped through international logistics partners and warehouses.

Because orders are fulfilled internationally, the shipping origin may differ from the business address listed on our website. Our Bolton address is our business contact address and is not the location from which orders are shipped.

Approved returns may be directed to an international return facility. The correct return address will be provided once a Return Authorization (RA) has been approved.

Please do not send returns to our business address unless our support team specifically instructs you to do so.

By placing an order with Linlinda, customers acknowledge that orders and approved returns may be handled through international fulfillment and return facilities.

Return Shipping Costs

  • Defective or incorrect products: No cost to the customer.
    This applies when a product arrives damaged, is delivered incorrectly, or is otherwise faulty.
  • Change of mind: Return shipping is paid by the customer.
    This applies if you ordered the wrong item, the fit isn't right, or you simply no longer want the product.
    Return shipping costs are non-refundable.

Refund Time Frame (Processing)

As soon as your return reaches us and has been inspected, we'll confirm whether it's approved.

If approved:

  • Your refund is processed within 7 business days
  • Refunds are issued to your original payment method

Do bear in mind that your bank or payment provider may take a little longer to post the refund at their end.

Exchanges

Need a different size or colour? We're happy to help you land the right fit. The quickest route is to return the original piece as normal, then place a fresh order for the one you want once your return has gone through.

Non-Returnable Items

The following items cannot be returned, unless they are faulty or not as described (in which case your statutory consumer rights apply):

  • Items that have been worn, washed, or damaged
  • Items missing their original packaging or tags
  • Hygiene-sensitive items (such as underwear, swimwear, or similar garments)
  • Final sale or clearance items (if applicable)

Deductions & Partial Refunds

If a returned item shows signs of use beyond what is needed to assess it (for example, damaged packaging, missing tags, or visible wear), we reserve the right to deduct an amount from your refund to account for the reduced value of the goods.

Damaged or Incorrect Items

Should your order turn up damaged, faulty, or simply wrong, contact us within 48 hours of delivery with clear photos attached and we'll put it right as quickly as we can.

Order Cancellations

If you'd like to cancel your order, please email us within 12 hours of placing it. If your order has already been shipped, you'll need to follow the return process described above.

Contact Information

Any questions or just want to chat with us? Feel free to reach out via:

Shop Name: Linlinda
Address: Rumworth Mill, St. Helens Road, Bolton, England, BL3 3PR, United Kingdom

E-mail: support@linlinda.com
Contact form: Contact page

Customer Service Opening Hours (ET)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM

We strive to respond to all enquiries within 24 hours.

Thank you for choosing Linlinda.